Shipping policy

Shipping Policy

We send an order confirmation after checkout and a shipping confirmation with tracking information when your order ships. Shipping charges, if any, are shown at checkout.

Processing and Custom Production

In-stock items are prepared for dispatch within 1-3 business days after payment confirmation. Custom-sized and custom-designed backdrops require 3 business days of production after payment and final design and size confirmation. This 3-business-day period replaces the standard in-stock processing period; it is not added to it. Production time does not include shipping transit. Business days exclude weekends and public holidays.

To request a custom backdrop, email service@elovienes.com with the product link, dimensions, and design image. We will confirm specifications and pricing by email before you place the order.

Shipping Time

After dispatch, estimated standard transit to the United States is 2-4 weeks for both in-stock and custom products. For other destinations, contact us before ordering to confirm the available service and transit estimate. Carrier estimates begin after dispatch and are not guaranteed arrival dates.

Estimated Total Delivery Time

Total delivery time is processing or production plus carrier transit. For a custom order delivered to the United States, allow 3 business days for production plus 2-4 weeks in transit, approximately 3-5 weeks overall after payment and final custom-detail confirmation. Unconfirmed design details, public holidays, customs, and carrier disruptions can extend this estimate. These are estimates, not guaranteed delivery dates. Please contact us before ordering for a fixed event date.

International orders

For orders shipped internationally, import duties, taxes, and customs fees may be charged by the destination country. Any applicable charges and responsibilities will be communicated at checkout where available; contact us before ordering if you need clarification.

Delays, loss, or damage

If your order is delayed, lost in transit, or arrives damaged, email us with your order number. We will work with the carrier and help resolve the issue, including a replacement or refund where appropriate. We do not consider a problem resolved simply because a parcel was handed to a carrier. Please also report an incorrect or incomplete shipping address promptly so we can help before dispatch when possible.

Cancellations and returns

Unshipped orders can be canceled for a full refund. All products can be returned within 30 calendar days after delivery; Elovienes pays return shipping and does not charge a restocking fee. See our Return & Refund Policy for instructions.

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